How to Analytically Troubleshoot Complex Electrical Systems

333 trained and experienced electrical troubleshooters challenged the question above and this is the range of their responses. The incorrect responses in the graph represent thousands of hours of wasted downtime that is hidden from management. Since all faults are eventually found most organizations believe their troubleshooters have good skills and will not benefit from troubleshooting training; this is incorrect as the data shows. In addition to the lost time, every minute spent troubleshooting a live control circuit seriously increases the risk of electrocution or arc flash.

You may think that this result could not represent your team but a sample size of 333 subjects actually represents a population of 10,000 troubleshooters. No matter, test your own troubleshooters by simply giving each of them the problem to solve with no assistance and measure your range of responses. There is only one correct response and a properly trained troubleshooter will be able to discern it. This is not a theoretical example; it represents many, many real life situations where electrical troubleshooters are exposed to danger. It is critical that troubleshooters reduce their risk of injury and death by reducing their exposure to these dangers by simply reducing the number of tests they take and therefore their exposure. And ultimately, your own exposure!

We have been giving engineers, technologists, electricians and supervisors the skills to improve their thinking and troubleshooting since 1980 for both electrical and nonelectrical disciplines.

How to Analytically Troubleshoot Complex Electrical Systems (HATCES) is a five-day program designed for electrical troubleshooters and is guaranteed to improve their troubleshooting processes and significantly reduce downtime costs and risk of injury.

This system was developed by a team of Master Troubleshooters and then honed over thirty years of continuous improvement. During this time hundreds of programs have been taught to several thousand participants with constant feedback and refinement. Participants spend 90% of their time troubleshooting realistic faults utilizing both hardwired and software simulators under the guidance of a Master Troubleshooter.
Based on our proprietary Analytical Electrical Troubleshooting TM methodology, this program is flexible enough to develop strong processes in younger troubleshooters and still challenge experienced troubleshooters to fine-tune their skills.

Our experience shows that we can improve the skills of experienced troubleshooters 25%, 200-300% in others and immeasurably for some. This translates into major reductions in unplanned downtime and more importantly, risks of electrocution and arc flash.

A major outcome from this training will be a huge increase in job satisfaction. Your troubleshooters will be keenly aware of their increased competence and feel capable of extraordinary achievement. The natural result is a dramatic increase in productivity, your people will see the impact of a job well done and will want to do more.
Any troubleshooter determined to improve their game will be able to apply our Analytical Electrical Troubleshooting TM methodology to electrical and other systems, collectively saving hundreds of thousands of dollars of downtime during the career of the successful participant.

Our instructor have 30-40 years of troubleshooting experience, including 15-20 years as troubleshooting instructors, and work closely with each participant to advise them on how to improve every aspect of their troubleshooting skills. Just like chess champions, troubleshooting champions needed to be developed and nurtured.

 

Course Outline


TOPIC 1: TROUBLESHOOT USING AN ANALYTICAL PROCEDURE

Objective: Troubleshoot an electrical circuit or system following a logical, structured procedure

• Describe Analytical Thinking
• Apply Convergent Thinking Skills
• Apply Deductive Reasoning Skills
• Apply Inductive Reasoning Skills
• Develop an Analytical Troubleshooting Procedure
• Develop an Analytical Electrical Troubleshooting Procedure

TOPIC 2: PREPARE TO TROUBLESHOOT

Objective: Develop preparatory skills

• Gather Data
• Make Factual Observations
• Select Troubleshooting Tools

TOPIC 3: ANALYZE THE FAULTED SYSTEM

Objective: Use systematic, deductive reasoning processes to identify the problem

• Deduce Fault Type
• Deduce Location

TOPIC 4: PLAN YOUR TROUBLESHOOTING APPROACH

Objective: Use both empirical and inferred data to plan your steps

• Evaluate Hazards
• Select Starting Point
• Plan Minimum Troubleshooting
• Steps
• Deduce Test Results

TOPIC 5: TROUBLESHOOT THE SYSTEM

Objective: Apply a non-redundant series of tests supported with documentation of the process

• Control Hazards
• Conduct Tests
• Record Tests and Results

TOPIC 6: INTERPRET DATA

Objective: Utilize results of troubleshooting to fix the current problem and deduce root cause

• Evaluate Test Results
• Adjust Troubleshooting Approach
• Identify Cause of Failure

TOPIC 7: TROUBLESHOOT DC SYSTEM PROBLEMS

Objective: Apply our analytical electrical troubleshooting procedure to DC circuits

• Open Circuits
• Short Circuits
• Voltage Drops
• Grounded Circuits
• Crossed Circuits

TOPIC 8: TROUBLESHOOT SINGLE PHASE SYSTEM PROBLEMS

Objective: Apply our analytical electrical troubleshooting procedure to single phase circuits

• Open Circuits
• Short Circuits
• Voltage Drops
• Grounded Circuits
• Crossed Circuits

TOPIC 9: TROUBLESHOOT THREE PHASE MOTOR CIRCUIT PROBLEMS

Objective: Apply our analytical electrical troubleshooting procedure to three-phase control circuits

• Open Circuits
• Short Circuits
• Grounded Circuits
• Crossed Circuits

TOPIC 10: TROUBLESHOOT ELECTRICAL CONTROL SYSTEM PROBLEMS

Objective: Apply our analytical electrical troubleshooting procedure to electrical control circuits.

• Open Circuits
• Short Circuits
• Grounded Circuits
• Crossed Circuits

TOPIC 11: TROUBLESHOOT UNKNOWN SYSTEM PROBLEMS

Objective: Apply our analytical electrical troubleshooting procedure to unknown systems

• What is Known
• What is Unknown
• Applying the Process

TOPIC 12: CONCLUSION

Objective: Conclude course and evaluate troubleshooting skill progression in both speed and accuracy

• Evaluation of Learned Skills
• Review of Course Goals

Meet The Instructors


Joe Kiceniuk

Joe Kiceniuk

Checkout Their Bio

Dave Neal

Dave Neal

Checkout Their Bio

Ed Rideout

Ed Rideout

Checkout Their Bio

Terry Yonkheym

Terry Yonkheym

Checkout Their Bio

Student Testimonials


“Course was very good, challenging and informative.”

Wayne Geizer, Canadian Department of National Defense

“I really enjoyed my practical class. Thank you for sharing your expertise, I hopefully will be able to implement it further into the field. Thanks.”

Sergei Martynenko, Winnipeg Airport Authority

"I gained the ability to take my troubleshooting to the next level by doing it faster and safer. I believe I have the ability to troubleshoot any problem by applying the steps that I learned in this course."

Dustin Kavanagh, Husky Energy

“Wish I had been given the opportunity to take this training years back. Learning in the classroom, rather than learning in the field, costs the company less down time. This easily pays for the training. Thanks for letting me attend. I will be promoting this to have our 9 control techs take the training.”

George Fischer, TransGas

“The instructor explained the material very well; he was very knowledgeable of the equipment, material and software. He was able to break down problems to a level anyone could understand. I noticed improvement day to day in my troubleshooting abilities.”

Steve Terry, Corner Brook Pulp and Paper

“ I enjoyed it. It was very mixed. You were not overdoing just one aspect but always covering something new. I like the troubleshooting tools…thinking, observing, analysis, then test!”

Wade Harrogate, Maintenance Supervisor, Molson Breweries